Accuracy in rates • Better services • Safe workplaces • Stable rates

Developing better services

In addition to strengthening the rating system, BWC is studying ways to serve its customers more efficiently and effectively. These efforts will help to further control costs and return workers safely back to their jobs. Ongoing initiatives include:

• Providing appropriate medical care in a timely, cost effective manner;
• Reducing unnecessary correspondence to eliminate costs and confusion;
• Tracking customer inquiries to effectively resolve ongoing, continuous issues.