Restoring Operational Excellence

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Comprehensive, Customer-focused Reform of Ohio's Workers' Compensation ProgramFlash versionPDF version State of the agencyRestoring Operational ExcellencePerformance measures

 

Accuracy in ratesBetter servicesSafe workplacesStable rates

Comprehensive, customer-focused reform

Comprehensive reform starts by identifying a clear organizational mission. In January 2008, we announced a new mission statement that clearly outlines the core values we must provide for Ohio’s injured workers and employers.

Our new mission statement not only captures the key purpose for which BWC was founded; it also defines the desired outcomes of enhancing the health and well-being of Ohioans and the Ohio economy. Clearly defining our organizational mission and value, as well as understanding our purpose and the desired outcomes of our efforts, allows us to set proper performance objectives.

As a result, we have identified four areas of focus for comprehensive improvements to the system.

  • Provide stable costs to avoid unexpected financial hardship for employers.
  • Develop better services to clearly demonstrate BWC’s value and enhance Ohio’s quality of life.
  • Establish more accurate rates to fairly match rates with risks and to ensure proper distribution of costs among all employers.
  • Create safe workplaces by promoting safety awareness to prevent claims that cause loss.
Through these four areas of focus we will be well positioned to restore operational excellence and provide meaningful service improvements to Ohio’s injured workers and employers.